Return and Exchange Policy for Frogmix
At Frogmix, we aim to ensure your complete satisfaction with your purchase. If you are not fully satisfied, we offer a straightforward return and exchange process. Please review the details below:
Return Policy
1. Eligibility for Returns
- Items can be returned within 30 days of the original purchase date.
- Products must be in original condition: unworn, unwashed, with all tags attached, and in the original packaging.
- Final sale items, custom-made products, and gift cards are not eligible for return.
2. Return Methods
- In-Store Returns: You may return items in person at our store location. Please bring the original receipt or packing slip for verification.
- Mail Returns: You can return items by mail using a shipping service of your choice. Include the original packing slip or order number, and send the items to:
Frogmix
1248 Via Huerta, Los Altos, CA 94024, USA
3. Return Shipping Fees
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Processing
- Refunds will be issued to the original payment method within 3-5 business days after the returned items are received and inspected.
- Original shipping charges are non-refundable.
Exchange Policy
1. Exchange Eligibility
- Items can be exchanged for a different size, color, or product of equal or lesser value within 30 days of the purchase date.
- The item must be in its original condition with tags attached.
2. Exchange Process
- In-Store Exchanges: Bring your item to our store for an exchange. Please bring the original receipt or order number.
- Mail Exchanges: Contact us at [email protected] or call +1 (970) 241-8888 to initiate a mail exchange. We will provide instructions for the exchange process.
3. Availability of Replacement Items
If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective item or an incorrect order, please contact us within 7 days of receiving the item. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including original shipping charges.
Gift Returns
If you received an item as a gift, you can return it for store credit or exchange. Please provide the original order number or packing slip for processing.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale items
- Custom-made or personalized products
- Gift cards
Lost or Damaged Returns
We recommend using a trackable shipping service for returns. Frogmix is not responsible for lost or damaged returns.
Contact Us
For any questions or assistance regarding returns and exchanges, please contact us:
Frogmix
1248 Via Huerta, Los Altos, CA 94024, USA
Phone: +1 (970) 241-8888
Email: [email protected]
This Return and Exchange Policy ensures a smooth process, allowing you to shop confidently with Frogmix.